Daniël Nieuwendijk
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Atividade mais recente por Daniël Nieuwendijk-
Daniël Nieuwendijk comentou,
I feel your pain. We too have many (too many) ticket fields! However, I've found that, actually, you CAN "type to search" . Only thing is, after you've clicked the dropdown, you must prefix the tic...
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Daniël Nieuwendijk criou uma publicação,
Feature request: use email headers as trigger conditions
I would like to be able to use incoming emails' headers, such as To (and I suppose From and CC as well) as trigger conditions. Use case: I want tickets received via aliases to be assigned to the b...
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Daniël Nieuwendijk comentou,
Hello Bailey. Specifically, I'd like to maintain a counter c of how many times we've tried to contact a requester, in a situation where the requester is considered a lead for a sale, and we want co...
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Daniël Nieuwendijk comentou,
Does: A new trigger action that can update a custom numeric field on a ticket with a a specified number. include the option to increment the numeric field by a specified number, or only to set ...
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Daniël Nieuwendijk criou uma publicação,
Don't apply DST* to timestamps set when DST was not in effect
As outlined in your post Why don't timestamps in the agent interface always match the UTC timestamp?, timestamps that were set outside DST / Summer Time are shown differently after the current time...
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Daniël Nieuwendijk comentou,
Tbh, it's a bit of an edge case, but we could use a relationship field to document other agents that played a role in the current ticket, other than the assignee. Having such a relationship field i...
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Daniël Nieuwendijk comentou,
Will the relationship's target's data be made available as placeholders in the ticket? For example, if I would like to use a ticket's relationship's email address in a comment to the ticket or in a...
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Daniël Nieuwendijk comentou,
Hi Neil, Thanks for engaging! I'd like to be able to go from this: to something along the lines of this: I find that the column of whitespace on the left is unnecessary. As becomes clear from the...
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Daniël Nieuwendijk criou uma publicação,
User profile in email template without indenting the body text?
Is there a possibility to adjust our email template in such a way, that the user profile photo is still shown, but the email body is not indented? Currently, when the user profile photo option is...
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Daniël Nieuwendijk comentou,
Is there a possibility to adjust our email template in such a way, that the user profile photo is shown, but the mail body is not indented? In other words, it would look like this post: profile pho...