Pesquisas recentes

Sem pesquisas recentes

Joe Trevino's Avatar

Joe Trevino

Entrou em 15 de abr. de 2021

·

Última atividade em 22 de out. de 2021

Seguindo

0

Seguidores

0

Atividade total

2

Votos

0

Assinatura

1

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Joe Trevino

Joe Trevino criou uma publicação,

Publicação Feedback - Voice (Talk)
ReRoute Missed Calls

When we have one agent taking calls and they miss the picking up the call, it does not get rerouted to them to try to take the call again.  If the other agents are set to AWAY - the caller stays on the welcome message for the entire 10 minutes (our setting to go to voicemail) is up.  If the other agents are listed as OFFLINE, the call goes to voicemail immediately after the agent does not pick up in time.

Solution is to let the call reroute to the available agent for the duration of the limit set to go to voicemail.

Publicado 10 de set. de 2020 · Joe Trevino

9

Seguidores

18

Votos

9

Comentários