Sarah Anscombe
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Sarah Anscombe comentou,
The timestamps in the tickets is not matching up with that in the reports, depending on who runs them. Makes it difficult to marry up the data. Would be helpful if we could choose the timezone.
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Sarah Anscombe comentou,
Could I ask if there has been any progress with this?It would be helpful, even just to be able to engage with our customers by name. Thanks
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Sarah Anscombe comentou,
Following - as this would be helpful for us too.
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Sarah Anscombe comentou,
Hi - this does not actually give the customer's location. I was sent this response: Hi Sarah, Thank you for your response! I checked with one of our Explore experts on this and unfortunately this i...
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Sarah Anscombe criou uma publicação,
Reporting on Customer location.
RespondidaWithin Insights, a map is provided showing where tickets are generated from. This data cannot be exported and is not provided in text anywhere. There is also no option within Explore to report on t...