Robert De La O

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Multi-select in user profiles & organizations

Support has told us that this is no longer prioritized. Is that true? If so, very unfortunate as we were waiting for this feature. 

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• Robert De La O
• Criado 4 de abril de 2023 15:50
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Email scanners are closing tickets from Answer Bot

This is something new that just started happening to our tickets as well after over a year of using Answer Bot. We are having to exclude certain customers from Answer Bot now as a result.  

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• Robert De La O
• Criado 21 de março de 2022 16:04
• 2 votos

1. Comunidade
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

We leverage saml to provision users and when an employee leaves it automatically suspends them (though we as admins don't always know this). It would be nice to have a filter on the team view to fi...

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• Robert De La O
• Criado 1 de outubro de 2021 15:13
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Agree with all of the above. We really need to be able to edit the organization on a closed ticket. We had tickets that were misassigned and we want to be able to correct this inaccuracy.

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• Robert De La O
• Criado 12 de abril de 2021 15:15
• 12 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Sending a Scheduled Query in Explore

Agreed this is important for us as well. 

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• Robert De La O
• Criado 5 de março de 2021 17:10
• 1 voto