Denis Menard
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Denis Menard comentou,
+1 !
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Denis Menard criou uma publicação,
Messaging - Translation and more intuitive usage.
Hello, Is it possible to : - Translate Field Name un end user langage? - Let the end user put is name into text field directly? It's quite confusing for some of our end user to have two text field...
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Denis Menard comentou,
Hello, Very interesting, and we are also interested. Thanks
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Denis Menard comentou,
Else option, use Essential Cards to let Agent update directly users informations from context panel. Thanks,
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Denis Menard criou uma publicação,
Merging Users Easily
Hello, We have some Zendesk Instance connected to other chat solutions (I know it's bad, but it's my customers choices). When ticket is created, requester is visitorXXXXXX. Our agents change this b...
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Denis Menard comentou,
+ 1
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Denis Menard criou uma publicação,
SMTP Tracing
Hello, For one of our customer, we have after a call to send a mail to confirm that all is ok. Sometimes, we saw that the mail address provided is not good (due to wrong understanding, wrong typi...
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Denis Menard comentou,
Hello, What is the status on this feature? Can you please provide us an update on actual step of developpment? Thanks
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Denis Menard comentou,
I'd love it!
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Denis Menard criou uma publicação,
Tickets and Views
Hello, Some of my customers use Zendesk to handle their channels. In some cases we meet some issues because of view settings issues. In other world, sometimes my customer are "angry" of some ticke...