James Pellizzi

Is there a way to track Outside of Business Hours?

Thanks Nicole,

I am currently following the posts requiring approval in that section, however, the delay is horrific. 4+ Hours from post to email notification makes our community forum feel dead. 

Why not just add similar trigger control to the Gather/Guide toolkit?

Our organization is set up to moderate all posts, however, I can see no easy way to notify the poster that "Hey your post was submitted, but needs to be approved" via email, nor can I see a way to tell our agents that "Hey, a new post needs to be approved". 

Poked around a bit for this, but couldn't find anything relative, except for some Zendesk Channel integration guide. For such a basic task, seems a bit overkill to get my engineering team involved.

Plz advise. Thanks!