Thomas Verschoren
Problem solver with a passion for Apple sitting behind a Zendesk. https://verschoren.com - https://internalnote.com - https://premiumplus.io
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Thomas Verschoren criou uma publicação,
Internal Note - a collection of developer focused tutorials
Hey all, I’ve started writing about Zendesk in a new newsletter Internal Note. The blog focused on the developer and Sunshine side of Zendesk and tries to turn Zendesk’s excellent documentation int...
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Thomas Verschoren comentou,
For those still having issues with the setup, I wrote down the best practices I use when deploying Authenticated Messaging in this article: https://internalnote.com/jwt-messaging/ It includes: Exp...
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Thomas Verschoren comentou,
One of those tiny feature releases that unlock so much potential flows to improve self service content. Love it!
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Thomas Verschoren criou uma publicação,
Need for Custom Headers in Webhooks
Question, I'd like to pass a header together with the webhook. More specifically, when calling your own Sell API's to e.g. create a Lead, the API requesters the following header to be present: con...
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Thomas Verschoren comentou,
When will it be possible to add Lookup Fields to end user forms on the Help Center? Use case: Employee forms where they need to list their direct manager, approver or employee the ticket is about....
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Thomas Verschoren comentou,
Any word on supporting flexible sidebar apps for those new profiles? They currently still show the old interface, not flexible and boxed compared to the new UI that ticket sidebar apps get.
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Thomas Verschoren comentou,
Hey,The Dropdown fields in your Guide form are created by editing a custom ticket field in the Zendesk Admin Panel. Adding or injecting extra options in a dropdown client-side will not work since t...
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Thomas Verschoren comentou,
Is there a way to set a distribution pool when creating leads via API? I can set an owner ID but not sure what would be the ID of a pool?
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Thomas Verschoren comentou,
That's nice!
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Thomas Verschoren comentou,
Awesome, appreciate it!