Thomas (internalnote.com)
I write about Zendesk and the Sunshine platform on https://internalnote.com I'm CTO at https://premiumplus.io, Premier Zendesk Partner in EMEA
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Thomas (internalnote.com) comentou,
Do note that if you allow customers to login their organization name is visible in the portal. And if a customer appears in more than one organization that name will also appear in a dropdown on t...
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Thomas (internalnote.com) comentou,
Make sure you use the TAG of a dropdown, and not the label. You can find this by going to admin center > ticket fields and selecting your field. Tags are often a lowercase version of the label.
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Thomas (internalnote.com) comentou,
Hey, If you are using the Classic Widget that would be this code <script type="text/javascript"> zESettings = { webWidget: { contactForm: { fields: [ { id: 'description', p...
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Thomas (internalnote.com) comentou,
Let's say I want to route all Finance intents to the group Finance. Do I really need to add all 83 sub-intents of the Finance category to the trigger as rules? Cause that seems unmanageable, especi...
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Thomas (internalnote.com) comentou,
That's awesome news! Thanks.
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Thomas (internalnote.com) comentou,
For those wanting do get the same thing done without resorting to the old Chat API's, I documented a version of this based on the new (unified) Agent Status APIs and is available on all Zendesk pla...
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Thomas (internalnote.com) criou uma publicação,
App Developer - ZAT - Requests
Hey, Two requests as an App Developer 1. Routing Zendesk ZAT has a routing feature, which allows us to deeplink from an app to a specific asset in Zendesk: https://developer.zendesk.com/api-referen...
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Thomas (internalnote.com) comentou,
Mine might be a bit exotic but I use the (new) custom objects for this: I created a Custom Object called "Ticket Review" containing 5-10 review points as custom fields with drop-down (or checkboxe...
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Thomas (internalnote.com) comentou,
Hey Ashwin RajuA few comments about the above: Once the rollout starts and since Zendesk has no "feature availability API endpoint": Can we assume that:- any custom without custom objects v2 enable...
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Thomas (internalnote.com) comentou,
Note:Since the new Agent Home will contain native Followed and Cc'd views, we decided to make our Follower View app free on the Marketplace! https://www.zendesk.com/marketplace/apps/support/282379/...