Martin Cubitt
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Martin Cubitt comentou,
While the views per article is useful, the count of users who viewed an article would give greater insight. Eg. If Article A had 100 views from 1 user and Article B has 1 view from 100 users, the v...
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Martin Cubitt comentou,
Has anyone created a metric (with help or otherwise) that would enable reporting on how long a ticket was at a custom status? It seems to be a common request and since Zendesk shows no interest in ...
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Martin Cubitt comentou,
We're using a fixed attribute to provide monthly values for comparing the number of new tickets against. The metric is like: if ([Ticket created - Year]=2023 and [Ticket created - Month]="January")...
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Martin Cubitt comentou,
Back in October 2021, the Zendesk Product Manager Clay Turk said, in this thread: So, in summary, Explore will not be adding custom fields to the Backlog dataset, but we will add two additional at...
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Martin Cubitt comentou,
Spot on Amie Brennan - Insights to Explore was bad enough, this is further and larger steps backwards and will surely push people to use other reporting tools and/or platforms for their support needs.
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Martin Cubitt comentou,
Hi Zendesk Admin, You can update the automation and make it a little more professional looking by using some basic HTML, such as the following: <p><span style="font-size:16px;"><a href="{{satisfact...
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Martin Cubitt comentou,
I am really happy to see that Zendesk allow custom statuses (albeit linked to one of the core statuses). However, I am unable to find a way to report on the time that a ticket is at a custom statu...
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Martin Cubitt comentou,
How do I replace constant metrics, used for OKR targets? It is unclear from the confusing ATTRIBUTE_FIX syntax.
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Martin Cubitt comentou,
Gorka Cardona-Lauridsen Thanks for your response. They're just after a listing of their tickets, ideally in Excel format, based on any filtering at the time they click Export from the My Requests v...
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Martin Cubitt comentou,
Salvador Vazquez It would be great to have a response from Zendesk regarding the negative feedback in this thread, at the very least to assure customers they have a voice that is heard.