Martin Cubitt
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Atividade recente por Martin Cubitt-
End users get very little info on the My Requests list. It would be nice to make this configurable.
They get Subject ID Requester Last Activity Status We usually work with them via Form so can we have more flexability?
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Sorting with sub-totals causes strange results
I created a simple table report in Explore, added row-level subtotals and final totals and everything looks great. However, when I change the sort from A-Z to Z-A it ends up putting the subtotal li...
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Is it possible to lock headings in a table query?
I would like the headings of a table report to stay put (rather than scroll off the page) when the user scrolls through the table data. Is this possible? Similar to Excel's freeze pane. Thanks Ma...
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Additional conditions for Automations on Ticket Updates
Using Automation, I would like to send a group email when a ticket has not been updated for 5 days. We then want to send another one after another 2 days (7 days since last update). To facilitate t...
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Adding a message beneath the Search bar (but within the header) in Guide
RespondidaI want to add a message to our Guide front page with an announcement of some changes. I am a novice with CSS and have a basic grasp of HTML. Anyway, I managed to get the message where I want it and...
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Can I use Webhooks to send data from a Zendesk support ticket to a Google Sheet and then using that data in a lookup, return results to the Zendesk ticket as an internal note?
RespondidaMy question is - Can I used webhooks to achieve the following: Pass a Zendesk Org name to a Google Sheet from a new ticket creation (via a trigger) Look up a certain column on a certain sheet in ...
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Adding Zendesk Invoice Status visibility
Feature Request Summary: When viewing Account Invoices in Zendesk, as well as listing all the invoices (with their date, number, amount and due date) it would be helpful to add their status (paid...
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Explore Query: It would be nice to combine Advanced Date Range selection with the option to check for NULL
I want to report on tickets which were open at the end of the previous month. Using the backlog dataset is not possible because I require ticket attributes not available in the backlog dataset. So ...