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Jürgen König

Entrou em 15 de abr. de 2021

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Última atividade em 20 de jan. de 2023

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Atividade mais recente por Jürgen König

Jürgen König comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1 from our side. This is an important feature and I have problems with system acceptance because of this. No information on not delivered invoices !!!

Exibir comentário · Publicado 20 de jan. de 2023 · Jürgen König

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Jürgen König comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Any news on that? Would be nice to have an improvement here...

Exibir comentário · Publicado 16 de mai. de 2022 · Jürgen König

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Jürgen König comentou,

ComentárioSetting up Zendesk Chat

Hello Dane, thank you for an answer. Unfortunately this does not solve the problem. I am searching for a solution to inform (anyhow: mail, ticket, alarm, ...) on basis of an event by a trigger action. Background: No automatic creation of a support ticket by a chat available. Regards, Jürgen

Exibir comentário · Publicado 03 de fev. de 2022 · Jürgen König

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Jürgen König comentou,

ComentárioSetting up Zendesk Chat

I miss an email notification as a trigger action to any person mail address (e.g. alert if chat requester waits too long) or similar.

Exibir comentário · Publicado 01 de fev. de 2022 · Jürgen König

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Jürgen König comentou,

ComentárioReporting for Chat

Unfortunately the report is not GDPR conform as it contains personal data and can be activated by an admin individually nor can be system wide deactivated.

Exibir comentário · Publicado 26 de out. de 2021 · Jürgen König

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Jürgen König comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

+1

In a worldwide organisation with various chat departments, I see this as essential to control offline messages and the process to distribute them.

Exibir comentário · Publicado 22 de out. de 2021 · Jürgen König

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Jürgen König comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

We have the same issue: We need a trigger to end chat on a certain idle time and/or manually force to end chat by an agent.

Exibir comentário · Publicado 13 de jul. de 2020 · Jürgen König

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Jürgen König comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

I'm not sure, if this helps anyhow. But I see this as an essential feature and not just a "nice-to-have" thing. In a heterogeneous zendesk environment (e.g. worldwide with each subsidiary having several support departments), you have a sea of forms, groups, etc. and the selection lists are endless and hardly possible to handle in a comfortable way. In summary: + 1 from my side.

Exibir comentário · Publicado 20 de abr. de 2020 · Jürgen König

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