Jürgen König
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Atividade recente por Jürgen König-
+1 from our side. This is an important feature and I have problems with system acceptance because of this. No information on not delivered invoices !!!
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Any news on that? Would be nice to have an improvement here...
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Hello Dane, thank you for an answer. Unfortunately this does not solve the problem. I am searching for a solution to inform (anyhow: mail, ticket, alarm, ...) on basis of an event by a trigger acti...
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I miss an email notification as a trigger action to any person mail address (e.g. alert if chat requester waits too long) or similar.
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Unfortunately the report is not GDPR conform as it contains personal data and can be activated by an admin individually nor can be system wide deactivated.
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+1 In a worldwide organisation with various chat departments, I see this as essential to control offline messages and the process to distribute them.
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We have the same issue: We need a trigger to end chat on a certain idle time and/or manually force to end chat by an agent.
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I'm not sure, if this helps anyhow. But I see this as an essential feature and not just a "nice-to-have" thing. In a heterogeneous zendesk environment (e.g. worldwide with each subsidiary having se...