David Rackstraw

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    David Rackstraw comentou,

    Hi Lisa,  The ability to use macros within Bot answers would allow us to make greater use of pre-defined answers we have already invested a lot of time in creating. Another advantage is that by usi...

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    David Rackstraw criou uma publicação,

    Custom user field in Guide

    We can use custom user fields in triggers however, it would be really useful if we could also use these in articles in Guide to reference user details when they have signed in. 

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    David Rackstraw criou uma publicação,

    Using Macros in Chat Bot

    It would be really helpful and a great feature to be able to use existing macros in the set up of an answer Bot for automatic answers. This would allow us to provide complex answers to common queri...