Patrick Harland-Lee

This would be a great addition and would help us be more efficient when providing links to answers/discussions to clients!

I for one am becoming a Community Moderator in addition to my normal job, so I don't have time to deal with tickets and emails related to this. What I would love is a dashboard that shows me a list of new posts, and a list of posts with new comments (i.e. not a link for each comment; useful for when a post has HEAPS of activity, I don't want 30 notifications for the one post).

It would be good to see which topic each post is in, how many comments there are, how many upvotes and how many downvotes.

A section for seeing which posts have gone the longest without any comments, as well as which topics haven't had any new posts or comments on existing posts in a long time will help us trim the fat and tailor our Community to what the Community wants to talk about.

Lastly we need to be able to see a list of new user accounts created and their profile pictures, in case someone has created a new account that uses inappropriate details or avatars.

I'd be cautious about turning on Community without any kind of spam filter as well... is this something Zendesk is planning?

We'd also love this as we want to be able to moderate any users that create an account with inappropriate details.

Hey Nicole, any updates on this? I guess there were some surprises in the dev process 😛

We want to only approve new Posts, but we want every comment to be added instantly (otherwise we'll be creating too much work for ourselves). Is there a way (or could an enhancement be raised) to increase the granularity of the roles we can give to Community Moderators to suit our business need?

+1 for this request as well. At the moment we're having to ask our developers to use the Talk API to automatically set our status to away when we lock or shutdown our computers since it doesn't currently seem to be able to do that.

We've also had to give all our agents the ability to set other people's status to unavailable when the other person gets up to talk to someone and forget to change their own status, even though they've locked their computer.

If there is one thing I believe would fix this issue for everyone involved, both big companies and small, is to be able to choose between round-robin and hunt-groups/simultaneous calling. This is bare-bones functionality and I'm surprised Talk has been around this long without even a foreseeable roadmap item to develop it. Simply adding this feature would significantly and directly increase Zendesk's revenue, so I find it hard to believe the effort wouldn't be worth it.

Is it possible there's some kind of hardware/software limitation between Twilio and Zendesk that actually prevents this feature from being built?

+1 for this, we need a way to notify the agent that there's something about the organization that separates the workflow of all tickets coming in from them compared to other organizations.

Though I wouldn't mind if there was some other way to do this (say, highlighting the Organization button in the top-left of the ticket).

I would prefer this wasn't an app, because often our agents will hide the apps bar because they work on laptops and it takes up too much screen real estate.