Jacob Christensen
I am passionate about creating the best possible digital user experiences, finding meaningful insights into user behavior, and leveraging that to shape and support business goals. I have been creating exceptional customer experiences within the service and support space using Zendesk products for 10+ years. I have worked in several international companies, and also in a couple of startups. https://www.linkedin.com/in/jjohst/
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Atividade mais recente por Jacob Christensen-
Jacob Christensen comentou,
Hi Prakash, What is the error you're seeing? Could be a number of things, are you authenticating the call? https://support.zendesk.com/hc/en-us/articles/4408839108378?page=2#topic_qbn_v4w_dpb
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Jacob Christensen comentou,
Please let me know what they find. I don't believe it has been deprecated, more likely I think it has to do with the language that the string denoting the language - I recall having a similar issu...
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Jacob Christensen comentou,
That's a great solution! I still don't know why the language wouldn't work, I've used it on the past. But locale should work just fine.
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Jacob Christensen comentou,
Hey John, Looks like you are missing the the opening curly bracket { In % case ticket.requester.language %} It should be: {% case ticket.requester.language %} 👆 See if that helps.
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Jacob Christensen comentou,
Email targets should be available for you plan. But you can only have one email per target, you can trigger multiple targets with a single trigger, but they will be separate email threads then. Si...
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Jacob Christensen comentou,
Hey Ryan, Two options come to mind. You could create an email target, or you could start an email side conversation, both are actions that can be executed by triggers. Hope that helps.
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Jacob Christensen comentou,
Toby Sterrett Great work, that update looks good! I think it will also give the agent better visibility when applying a macro with both a comment on the ticket and also within a new side conversati...
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Jacob Christensen comentou,
Hi Arezoo Khadem If you want a notification trigger to make exceptions for certain users, I would recommend adding a condition in the ALL section that says: Contains none of the following tags "no_...
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Jacob Christensen comentou,
Hi Allen, that is very interesting, I've wanted to do the same multiple times in the past, but have not had the necessary support from the organization. Apart from the technical best practices, I w...
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Jacob Christensen comentou,
Glad you got it working! 👍