Jacob Christensen
I am passionate about creating the best possible digital user experiences, finding meaningful insights into user behavior, and leveraging that to shape and support business goals. I have been creating exceptional customer experiences within the service and support space using Zendesk products for 10+ years. I have worked in several international companies, and also in a couple of startups. https://www.linkedin.com/in/jjohst/
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Seguindo5 usuários
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Atividade mais recente por Jacob Christensen-
Jacob Christensen comentou,
Eric Ypsilantis This is awesome! It was the missing step for me
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Jacob Christensen comentou,
Hi Tatiana Ozaruk You probably resolved this a while back, I just came across the same error message, so I wanted to add my observations here. Placeholders have dots in them, and sometimes a compos...
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Jacob Christensen comentou,
Hey Jahn That was the title I gave to my webhook. You should look for whatever you called yours. Let me know if you need more directions.
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Jacob Christensen comentou,
Hey Ryan, You should be able to translate those customer facing strings based on the locale, using the API. I'm not sure if you're wanting to set this on the classic web widget? https://support....
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Jacob Christensen comentou,
While not the reporting you're looking for, a new release adds more filtering options on views, among them Next SLA breach.
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Jacob Christensen comentou,
Hey Jake, In explore there are two organization name attributes: Ticket organization name Requester organization name The first can't be updated once the ticket is closed, as you say. But, from the...
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Jacob Christensen comentou,
Hi Jiyoon, Sorry for not being more clear. So if you already have: Policy A condition: Brand is Brand A Policy B condition: Brand is Brand B Policy C condition: Brand is Brand C That should be al...
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Jacob Christensen comentou,
Sure thing. So if your main policies cover Brand A, Brand B, and Brand C, you could have a single fallback policy with the conditions: Is not Brand A, andIs not Brand B, andIs not Brand C. This sho...
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Jacob Christensen comentou,
Hi Jiyoon, It sounds like you should be fine with your setup. The directions about ordering policies from most to least restrictive, is because the conditions are being checked on the top policy fi...
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Jacob Christensen comentou,
Hi Sylwia, I see the comment track here looks a little fragmented, and it's been a while since I've used the Google Play Reviews app from Zendesk marketplace. I don't recall if it does show a warni...