Tanawat Oonwattana

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

Do you have the timeline to have Custom ticket status (CTS) available for this feature? thanks.

• Visualizar comentário
• Tanawat Oonwattana
• Criado 28 de fevereiro de 2023 08:12
• 0 voto

1. Objects and rules
2. ...
3. Workflows
4. Zendesk Support placeholders reference

Hi Christine, I might not explain this clearly for you, apology for that. for example, there was a ticket ID #1 and it got closed by one of the agent, then the customer sent another email on top of...

• Visualizar comentário
• Tanawat Oonwattana
• Criado 8 de fevereiro de 2023 07:02
• 0 voto

1. Objects and rules
2. ...
3. Workflows
4. Zendesk Support placeholders reference

hi Christine, I want to send an api to another system, and I need to pass follow-up ticket Id in that API. The trigger condition you proposed does not provide the follow up ticket ID. Thank you.

• Visualizar comentário
• Tanawat Oonwattana
• Criado 8 de fevereiro de 2023 06:05
• 0 voto

1. Objects and rules
2. ...
3. Workflows
4. Zendesk Support placeholders reference

Is there any placeholder that I can get the follow-up ticket id?

• Visualizar comentário
• Tanawat Oonwattana
• Criado 7 de fevereiro de 2023 15:23
• 0 voto

1. Comunidade
2. Zendesk APIs
3. Zendesk App get ticketFields options and optionValues incorrect

Same issue here, our agents cannot continue their oeprations because of this. I am listing out the options of 2 dropdowen fields and both of them are having the same list (from another custom field)

• Visualizar comentário
• Tanawat Oonwattana
• Criado 5 de outubro de 2022 10:11
• 0 voto

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Enabling Google Analytics for your help center

I recevied this note from Google Analytics: Universal Analytics properties will stop collecting data starting July 1, 2023. It’s recommended that you create a Google Analytics 4 property instead. W...

• Visualizar comentário
• Tanawat Oonwattana
• Criado 18 de maio de 2022 03:12
• 0 voto

1. Account
2. ...
3. Single sign-on
4. Single sign-on (SSO) options in Zendesk

Hi, I am not sure what is the authorization flow that Zendesk is using for OAuth SSO? Is it Authorization code or implicit or PKCE? right now it is throwing below error back to me. https://{sub-dom...

• Visualizar comentário
• Tanawat Oonwattana
• Criado 25 de novembro de 2021 16:02
• 0 voto

1. Comunidade
2. Announcements & Events
3. Registered for Zendesk Community Day 2021? Introduce yourself!

I could not join the meeting last night, it was 13:00-03:00AM my time, and the link in the email was not working for me, so I didn't even bother.

• Visualizar comentário
• Tanawat Oonwattana
• Criado 11 de novembro de 2021 02:52
• 0 voto

1. Comunidade
2. Announcements & Events
3. Registered for Zendesk Community Day 2021? Introduce yourself!

Hi, I am Tanawat, from ExxonMobil, I am currently a system architect for Zendesk and other applications in the company. ExxonMobil has been implementing Zendesk Support since 2019, and we are worki...

• Visualizar comentário
• Tanawat Oonwattana
• Criado 10 de novembro de 2021 03:00
• 1 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Excel exported is not in the same format in Explore

Hi, I am still waiting for the answer.

• Visualizar comentário
• Tanawat Oonwattana
• Criado 19 de abril de 2019 10:36
• 4 votos