Kelsa Henry

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Totally echo the sentiments of Henry Domis No timelines for months later...I'll await the update.

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• Kelsa Henry
• Criado 12 de maio de 2022 13:25
• 1 voto

1. Comunidade
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Hi All, For me,1) there are way too many hoops and loops just to update an agents role or add chat to their profile. That's frustrating to have 4 tabs open for just 1 update, all of this should be ...

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• Kelsa Henry
• Criado 8 de março de 2022 22:51
• 1 voto

1. Support
2. ...
3. Ticket customization
4. Setting up contextual workspaces

Hi Hervin, Is there any plans in the pipeline to get more governance on restrictions. example - restricting certain forms and brands from being displayed. In as much as triggers auto assign, we see...

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• Kelsa Henry
• Criado 19 de janeiro de 2022 18:39
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Hi Clay, I thought I should also put this feedback on this dataset here on your radar as the product manager.I'm glad that this data set is finally rolled out. My concern is however the number of f...

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• Kelsa Henry
• Criado 15 de janeiro de 2022 01:37
• 2 votos

1. Comunidade
2. Tips from users - Zendesk Suite
3. Tip: Keep Yourself SANE By Organizing Your Triggers

Hi Brandon,  Thanks for this great tip however, can I get the same structure for views. My account has 4 pages of Views. (1.5K agents) If 1 page has 100 views (no easy way to tell apart from manual...

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• Kelsa Henry
• Criado 15 de novembro de 2021 17:33
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Export Agents as CSV

Just as a work around, I found using the Customer List in ZD was super easy to view and export all my agents according to Organizations. The only limitation is you are not able to tell if Chat is e...

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• Kelsa Henry
• Criado 9 de março de 2021 13:21
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Export Agents as CSV

Yes, Agreeing here.  Hello Ewa, can you share the steps for Explore please? I'd be super grateful.   

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• Kelsa Henry
• Criado 25 de fevereiro de 2021 17:41
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Automatically account for daylight savings time

Team,    Any update on this? Would be great to hear some good news on this thread.    regards. 

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• Kelsa Henry
• Criado 5 de novembro de 2020 14:58
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Adjust Chat Timeout Period

Hi All,    We definitely need the feature to be able to customise "IDLE" time in the chat trigger conditions. Presently it is hard coded to (IDLE - which is 2-3minutes) and that is a long wait time...

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• Kelsa Henry
• Criado 11 de junho de 2020 00:12
• 0 voto

1. Comunidade
2. Tips from users - Zendesk Suite
3. How to create an auto reply for Facebook

Hey @Andreas, Like Sachin, I would like an updated version to the post since the UI has changed so much.  Not seeing the option to add a public reply under Actions and would love to implement this ...

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• Kelsa Henry
• Criado 20 de junho de 2018 19:41
• 0 voto