Kevin Van Den Bergh

Great Feature. There is already a Zendesk app for the Google Play Store, so why not for the other stores?

Hi,

The contact form in the Web Widget doesn't allow for certain custom ticket fields. Regex fields, date fields and multi-select fields are not shown when using custom ticket fields with the Web Widget. 

There are three main problems with this inconsistency:

• Tickets / ticket fields vary according to the channel used. (--> confusion situations for agents and end-users)
• Mandatory information is not requested. (--> affects FCR)
• Certain Forms are rendered meaningless due to lack of information

Would it please be possible to add this to your backlog?

Thanks in advance,

Kevin