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Liam McFarlane

Entrou em 15 de abr. de 2021

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Última atividade em 31 de jan. de 2025

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Atividade mais recente por Liam McFarlane

Liam McFarlane criou uma publicação,

PublicaçãoZendesk EAP - Article Multiplacement

When I'm trying to add an article to a section the number of sections per category is incorrect, in one case it's showing 0 sections and is preventing us from adding any articles for that market. Please can this be looked into asap, as it's a major function?

Publicado 10 de out. de 2024 · Liam McFarlane

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Liam McFarlane comentou,

Comentário na comunidade Developer - Zendesk APIs

Thanks for your help Amie.

Exibir comentário · Publicado 26 de jul. de 2021 · Liam McFarlane

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Liam McFarlane criou uma publicação,

Publicação Developer - Zendesk APIs

Hi,

We're looking for a way to sort tickets using a custom date field when calling them via the API. We have tried using the call below, but this still returns the tickets sorted sequentially by oldest ticket first, we need to change that sorting order based on the custom date field on each ticket. Can anyone help with this one?

Thanks 

"https://companyname.zendesk.com/api/v2/search.json?query=status:Open tags: uk_a030_tic_chasing &sort_by=custom_fields"": [{""id"": 360006555153,value"":""""}]=asc"

 

Publicado 23 de jul. de 2021 · Liam McFarlane

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Liam McFarlane comentou,

ComentárioTriggers and automations

After literally spending an hour moving triggers into newly setup categories, then receiving this message is pretty soul-destroying. Moving triggers in bulk is extremely slow, can this be improved upon? It seems great to finally have these categories, but I'm now stuck with 800 triggers in the initial category, with no real way to move them in bulk. Please improve this!

Exibir comentário · Publicado 08 de abr. de 2021 · Liam McFarlane

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Liam McFarlane comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hi Zendesk,

Is their anyway you could add in some reporting on Skipped tickets as asked here, we've recently moved some of our agents and would like to move the other >350 agents over to this mode, but without a way to report on this, it has made the move unfeasible. 

Ideally, we'd like to be able to report on this in Explore if this is going to be too difficult, then at least allow us to make the Play Only tab in the profile visible to Team Leaders. Making everyone an Admin is not an option.

Thanks
Liam 

Exibir comentário · Publicado 08 de mar. de 2021 · Liam McFarlane

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Liam McFarlane comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Hi, Please can I get an update on when this will be activated? We now have a business-critical use case for this, the workarounds are not a good enough solution. 

We have created an internal help center with forms that agents will need to fill out to contact specific other teams who are also on Zendesk.

Please fix this!

Exibir comentário · Publicado 07 de out. de 2020 · Liam McFarlane

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Liam McFarlane comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

Can we please get an update on this? We've been forced to move all our reports over to Explore as you're retiring Insights, but as it stands Explore is a broken buggy mess. 

This has just turned what should be a 2 minute job into hours of work.

Exibir comentário · Publicado 29 de set. de 2020 · Liam McFarlane

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Liam McFarlane comentou,

Comentário na comunidade Q&A - Help center and community

I've found the best solution for this is to redirect the user to a submission successful page once they've filled a new request. You can create a page as a normal article, but be sure to hide from the section. Also, you'll want to style that page so it doesn't look like an article.

To set up a redirect add into the document_head.hbs file

Exibir comentário · Publicado 14 de jul. de 2020 · Liam McFarlane

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Liam McFarlane comentou,

Comentário na comunidade Q&A - Help center and community

Hi All,

Is there a way to point the user to a specific page once they've filled out the form? Since Zendesk has changed the notification the customers often miss it or it doesn't appear at all, which means they just fill out another form.

Exibir comentário · Publicado 23 de mar. de 2020 · Liam McFarlane

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Liam McFarlane comentou,

Comentário na comunidade Q&A - Help center and community

Just to let you know, with my one ZD support were unable to come up with a solution, however, out of nowhere it just started working again. Definalty seems to be a bigger issue with Zendesk, especially as it only affects pages with custom code on.

Exibir comentário · Publicado 22 de out. de 2019 · Liam McFarlane

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