Devon Nobrega
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Devon Nobrega criou uma publicação,
Incorrect Satisfaction Ratings
Hello! A few weeks ago, we've seen an influx of "bad" ticket satisfaction ratings. After reviewing feedback with the end users, we discovered that they did not actually give any ratings, let alone ...
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Devon Nobrega comentou,
+1 to this from me as well! Having the option to change an internal note to public for these situations would be very helpful.
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Devon Nobrega comentou,
I would also like to have the ability to delete or blacklist certain tags. We have a few typos in our suggested tags and have no way to manually remove them ourselves. @Nicole, thank you for the...