William Chase Myer

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Will Explore include actual ticket comments?

+ 1  I can understand the difficulties around extracting such data within a given time slot as well as the sheer amount of comments associated. A few Questions: Would a compromise of filtering for...

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• William Chase Myer
• Criado 23 de janeiro de 2020 15:55
• 3 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Customization of the dashboard

I don't even know where to begin here.... YES, PLEASE! If chat EAP has the functionality to integrate both interfaces into the support environment, why can't explore have the same?  Naturally, I me...

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• William Chase Myer
• Criado 19 de abril de 2019 20:11
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Adding non-agent CC in Macros

Steve,  This is something that I have had to troubleshoot as well and is relevant to forwarding tickets to an external email address article.  You have two options from what I have been able to ide...

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• William Chase Myer
• Criado 18 de abril de 2019 19:46
• 3 votos