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Mani Berenji

Entrou em 15 de abr. de 2021

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Última atividade em 22 de out. de 2021

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Mani Berenji comentou,

ComentárioBuilding reports

We need "abandoned" chats to be part of the standard reporting metrics. 
I'm defining abandoned chats as :

  1. Chat was started by a customer
  2. Customer left the chat session before connecting with an agent

Missed chats won't work because it counts chats that were connected to an agent, where the agent never replied.

The reason missed chats won't work is because it introduces 2 causes for the customer leaving instead of just focusing on if the customer left because they didn't get assigned an agent.

 

Exibir comentário · Publicado 20 de jan. de 2021 · Mani Berenji

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Mani Berenji comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

Any update on when this will be released?

Exibir comentário · Publicado 30 de set. de 2020 · Mani Berenji

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