Pete Holborow

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Customize Status Field Values

Finally!   Excited to see how this feature will be implemented.

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• Pete Holborow
• Criado 7 de julho de 2020 08:10
• 1 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Allow custom fields in Backlog Dataset

I would also very much like this functionality.

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• Pete Holborow
• Criado 27 de janeiro de 2020 08:58
• 2 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Clickable ticket links as default behaviour

@... when you've created the attribute you can use it in all of your queries. Useful, but not the same as native functionality. I have no idea how hard to implement this would be, but if it's possi...

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• Pete Holborow
• Criado 15 de outubro de 2019 07:43
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Clickable ticket links as default behaviour

@... are you aware of this work around? https://support.zendesk.com/hc/en-us/articles/360022372293-Explore-recipe-Configuring-clickable-links-to-tickets It's annoying that you have to use a workaro...

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• Pete Holborow
• Criado 14 de outubro de 2019 15:46
• 1 voto