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Michael Conaghan
Entrou em 15 de abr. de 2021
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Última atividade em 27 de out. de 2021
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Atividade mais recente por Michael Conaghan
Michael Conaghan comentou,
Hi team,
I may be seeing things, but I believe I received a scheduled email - that included the entire dashboard... with the many tabs, all incorporated into one pdf ;o. Plus the other options.
Can anyone else kindly confirm?
Maybe this was a default dashboard (it was), and this is not yet working for custom dashboards?
Exibir comentário · Publicado 02 de ago. de 2021 · Michael Conaghan
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Michael Conaghan criou uma publicação,
Community needs to get behind this ASAP imo: https://support.zendesk.com/hc/en-us/community/posts/360043677634-Feature-request-Ability-to-schedule-a-single-report-from-a-dashboard-which-contains-reports-across-multiple-tabs-
Please post use cases at above thread.
Publicado 29 de jun. de 2021 · Michael Conaghan
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Michael Conaghan comentou,
OMG yes. How is this not a function already? I find it incredibly hard to believe.
I will basically need to make a new dashboard for every single report I want to schedule. Crazy.
e.g. Online CS team, I should be able to have one dashboard and a variety of tabs... that cover different areas/issues. I have one tab for 'live metrics', another for 'annual reviews', another for weekly team catchup, 'weekly KPI reports', monthly KPI reports etc.
I want to be able to share specific tabs to specific people/groups e.g. weekly/monthly KPI reports are for C-Suite / executives and only those. They will not have time to learn how to engage with a dashboard, they just want the reports/PDF exports to come through so they can discuss... the fact I can't schedule that, but would have to now have just ONE TAB PER DASHBOARD as the only way to schedule is going to get very complicated/messy very quickly.
A real shame. The fact that Insights could do this, and Explore can't - utterly mind-blowing.
Exibir comentário · Publicado 29 de jun. de 2021 · Michael Conaghan
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Michael Conaghan comentou,
No idea why "email" IS "X" does not work.
What I have done - given we have light agents...
IF REQUESTER IS "X"
THEN...
e.g. send email to Tier 2 (VIP Alert)
Exibir comentário · Publicado 05 de mai. de 2021 · Michael Conaghan
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Michael Conaghan comentou,
When you switch, it goes from the support tickets - new comments etc. are added at the TOP of the ticket. Now it is at the BOTTOM of the ticket. It's completely reversed.
Is there a way to adjust this? So new comments/notes are added to the TOP of the ticket? And scrolling down, see's previous comments etc? As it has always been in Zendesk Support.
Exibir comentário · Publicado 09 de mar. de 2021 · Michael Conaghan
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Michael Conaghan comentou,
Hi Toby,
That's what I thought. Thanks.
Re: "If this isn't working for you then we can take a look in the ticket you're submitting."
= Have submitted with documentation. Cheers.
Exibir comentário · Publicado 11 de fev. de 2021 · Michael Conaghan
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Michael Conaghan comentou,
Issue is still outstanding, no resolutions.
Creating a ticket.
Exibir comentário · Publicado 10 de fev. de 2021 · Michael Conaghan
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Michael Conaghan comentou,
Re: "I think this is a misunderstanding.
The mail will usually only contain the last of your messages."
= It has previously contained EVERYTHING. As far as I'm aware. Perhaps it was in EAP, then it got changed? I'd like to know.
What in the world is the point of creating a side conversation email to an external party etc. that does not then include the PREVIOUS messages?! Just the last one? It invalidates the whole point of an email chain.
Also, side conversation mails have no context, i. e. no content from the original ticket.
As has been pointed out above, you can add that. I have no issue with that, where you can pick and choose. This is helpful.
What is not helpful (in any context) is having an original side convo email to someone, several back and forths, and each time only the LAST message is sent.
When I add someone else to show the history of the email exchange, how am I meant to convey all that - when only the last message is shown? It used to do this naturally AFAIK.
There is no 'print ticket' option (save to pdf) either, as a worst case backup.
Exibir comentário · Publicado 20 de jan. de 2021 · Michael Conaghan
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Michael Conaghan comentou,
"All of the recipients on the side conversation receive an email notification with your message. The message being replied to is included as quoted content on outgoing emails."
I believe this is currently broken.
Can see that ONLY the last message is being quoted / provided in emails, and all others are not shown.
What is going on?
Exibir comentário · Publicado 20 de jan. de 2021 · Michael Conaghan
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Michael Conaghan comentou,
Hi,
We absolutely need MS Teams integration asap[!]
Exibir comentário · Publicado 04 de mai. de 2020 · Michael Conaghan
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