Michael Conaghan

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs.

Hi team,I may be seeing things, but I believe I received a scheduled email - that included the entire dashboard... with the many tabs, all incorporated into one pdf ;o. Plus the other options. Can ...

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• Michael Conaghan
• Criado 2 de agosto de 2021 03:13
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Feature request: Ability to schedule a single report from a dashboard which contains reports across multiple tabs.

OMG yes. How is this not a function already? I find it incredibly hard to believe.  I will basically need to make a new dashboard for every single report I want to schedule. Crazy.  e.g. Online CS ...

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• Michael Conaghan
• Criado 29 de junho de 2021 05:00
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

No idea why "email" IS "X" does not work.  What I have done - given we have light agents...  IF REQUESTER IS "X" THEN...  e.g. send email to Tier 2 (VIP Alert)

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• Michael Conaghan
• Criado 5 de maio de 2021 06:56
• 1 voto

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Hi Toby,That's what I thought. Thanks. Re: "If this isn't working for you then we can take a look in the ticket you're submitting."= Have submitted with documentation. Cheers. 

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• Michael Conaghan
• Criado 11 de fevereiro de 2021 00:18
• 0 voto

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Issue is still outstanding, no resolutions.Creating a ticket. 

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• Michael Conaghan
• Criado 10 de fevereiro de 2021 05:53
• 0 voto

1. Objects and rules
2. ...
3. Business rules
4. Setting up triggers for side conversations

Yes. In a round about way.  I have a private slack channel with Zendesk integrated. "Private Internal Notes". So any side convo's there don't notify anyone.

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• Michael Conaghan
• Criado 20 de janeiro de 2021 22:00
• 0 voto

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Re: "I think this is a misunderstanding.The mail will usually only contain the last of your messages." = It has previously contained EVERYTHING. As far as I'm aware. Perhaps it was in EAP, then i...

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• Michael Conaghan
• Criado 20 de janeiro de 2021 07:54
• 0 voto

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

"All of the recipients on the side conversation receive an email notification with your message. The message being replied to is included as quoted content on outgoing emails." I believe this is ...

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• Michael Conaghan
• Criado 20 de janeiro de 2021 04:56
• -1 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Side Conversations - Microsoft Teams Integration

Hi,We absolutely need MS Teams integration asap[!]

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• Michael Conaghan
• Criado 4 de maio de 2020 02:12
• 1 voto