Antonio Naddeo
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Atividade mais recente por Antonio Naddeo-
Antonio Naddeo comentou,
Could not agree more with Matthew Sammut! Real time monitoring of all channels and historical data of time on task (talk, chat, ticket) is a must have for measuring team productivity. Why do you n...
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Antonio Naddeo comentou,
Karen Hynes Regarding to the comment below: "In relation to Agent activity historical reporting, we will be launching this dataset in stages, with the first version focusing on reporting on agent s...
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Antonio Naddeo criou uma publicação,
Explore report on macro usage
Não planejadaMacros are such an important element of our workflow, being able to measure the usage of the macros, tickets solved with macros, ticket without macro, resolution with and without macro, to me is so...
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Antonio Naddeo comentou,
I am coming back on previous request: how do we make the banner available in different languages? We use the Help Center in 4 different languages. If we create an article localized in 4 languages o...
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Antonio Naddeo comentou,
Hello Wes, for Help Center in different languages, any update on how can we make the alert to show in the respective language? or even not showing at all, if the corresponding translation in the al...
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Antonio Naddeo comentou,
Have we been able to find a solution, for Help Centers in muliple language to display an alert message localazied in the language and/or not display the alert if the article is not translated in th...
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Antonio Naddeo comentou,
I guess I could use a different label for each language, but how do I add the input about the alert label in different languages?
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Antonio Naddeo comentou,
Since for our support this feature is vital, I have 2 comments: I have installed again the code but I am unable to make the alert banner visible to logged out users (anonymous users). I have the ...
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Antonio Naddeo comentou,
Thank you for the answers! The section where the article has been places is available to "anyone" and our HC is open for anonymous access, yet the alert is displayed only after sign-in.
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Antonio Naddeo comentou,
The other issue I have is that the alert message seems to be displayed only if I am logged in as an agent. The alert message is not displayed to final user without login. How can I make the alert m...