Ryan Hsiung

1. Comunidade
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

@... At the end of your first screenshot, you've cut off the action part after the Notify Target. Do you have an action there that adds the tag that your notify requester trigger is looking for? IE...

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• Ryan Hsiung
• Criado 15 de outubro de 2020 20:56
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

Hey @..., I did end up getting this to work actually. I would look at the order of your triggers. That could be something impacting this if you have the ticket received trigger above the change rep...

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• Ryan Hsiung
• Criado 15 de outubro de 2020 19:30
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

@... & @...   Thank you both for looking into this. I've tried to move the second trigger to the last position in the trigger list but that doesn't seem to have fixed it. I will admit there aren't ...

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• Ryan Hsiung
• Criado 11 de outubro de 2019 23:50
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

@... / @...  Thanks for getting back to me and further clarifying. Still seems to be doing the same thing even after the changes I made to mirror yours more closely. Edited my other post with the s...

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• Ryan Hsiung
• Criado 11 de outubro de 2019 21:33
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

@... / @... sorry again i'm not following. I believe that's what I already had done? The trigger screen shots are in order that I posted. The first one sets the reply to address when the ticket is ...

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• Ryan Hsiung
• Criado 10 de outubro de 2019 13:57
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

@... / @... Can you clarify? Are you saying I should break up my second trigger again?  I tried to follow your example and created two triggers as shown in my post. The first one sets the reply to ...

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• Ryan Hsiung
• Criado 9 de outubro de 2019 19:19
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How can you set the "from" address for outbound emails?

@... thanks for the amazing suggestion. I have it working and firing but my request received notification still seems to be going out with the wrong e-mail address. However, any subsequent e-mails ...

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• Ryan Hsiung
• Criado 9 de outubro de 2019 17:30
• 0 voto

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Request to Change Dropped Chats Logic

+1 We are in the same situation as echoed in this thread. Joel hit the nail on the head here. Many of our customers reply after our agents give the final sign off on chats before ending them causin...

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• Ryan Hsiung
• Criado 11 de setembro de 2019 16:31
• 0 voto