Tina Yates
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Tina Yates comentou,
Is there a way to report on Problem tickets that are still open, it seems that when I report on ticket status it is based on the Incidents and not the Problem.
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Tina Yates criou uma publicação,
Linked problem field is missing in Explore
I need the ability to report on the field "Linked problems", not sure why a system field would be missing in Explore. Explore doesn't provide any way to get details from a Problem ticket.
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Tina Yates comentou,
I'm looking for a what to report on the attribute of "Linked problem" ; when will it be added into Explore? What is the point of the attribute if you can't report on it, you are forcing us to creat...
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Tina Yates comentou,
Have you heard back Vladimir Petrushenka . I have the same issue where the last attribute in my report doesn't show up (year ticket created), so far this year it would be zero but it isn't showing...
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Tina Yates comentou,
This is yet another compromise with this product, I've yet to do anything in Explore that works as expected. I still don't have a clear understanding of why Zendesk would make an incomplete produc...
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Tina Yates comentou,
Very useful as it will be causing an inefficiency within my workload, one that I don't currently have. Same question as the previous comment, is it on the roadmap yet?
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Tina Yates comentou,
I deliver tens of queries per day what is the workaround? Dashboards are not helpful to me they only add extra time to my daily job. Is there any enhancement that will address this. We are bei...
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Tina Yates comentou,
Absolutely Roksan Yasman, that is another major item "inline" report functionality that is needed. I don't even understand how some of these basic items are missing from Explore. Explore email re...
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Tina Yates comentou,
The other problem with this clickable workaround is that the export of the file/query leaves you with information that is not usable.
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Tina Yates comentou,
I second what Sydney is asking for. I need exported reports to work within other reports and do this tens of times a day, this will add on to my daily work. I know it is only a couple of clicks p...