
Joshua Bentley
-
Atividade total177
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por0 usuário
-
Votos65
-
Assinaturas41
Publicações
Atividade recente por Joshua Bentley-
Prepping for Corporate Domain Change
RespondidaHello, all! Our company is changing our domain and I'm trying to document all of the things I need to make sure get updated. I could use some extra brains to help me. :) Our subdomain will not be...
-
Help w/Tickets but not phones
I have agents in two groups representing two tiers. Both teams handle tickets and calls in their respective groups. Calls and tickets for each tier are routed to their groups. Occasionally I need a...
-
Trigger for No Organization
I'm trying to create a trigger to update a ticket field when an org doesn’t exist in our system yet. I have tried following the instructions provided in this article, however I’m not seeing a “-” o...
-
Ticket Group at time of creation
I need to be able to report on how many tickets were created in Group A. It is irrelevant where they ended up, I only care about where they started. Thanks!
-
Guide Views in Explore
I'm trying to do a report on # of views for our Help Center. Because we have several subsections with the same title (for example, there is a "Getting Started" subsection for each of our products) ...
-
Explore: Tickets per agent at time of creation
One of my teams is doing client outreach for subscription renewals. I am trying to track how many tickets they are creating for the initial outreach so I can set goals on how many they should be do...
-
Switching Field Types
Currently I have a custom drop-down field called "Issue Type", but because we frequently get tickets that have to do with multiple issues, I want my staff to be able to use a multi-select field. Th...
-
Phrase Search in Guide Admin
I'm trying to find all articles with a specific phrase so I can get rid of it. Many of our articles were written before my time at the company and contain an annoying "This article will" phrase at ...
-
Satisfaction Rating Report Confusion
RespondidaHello, community! I've noticed when reporting on satisfaction that the data seems to be inaccurate. For example, I looked at the satisfaction report for solved tickets last week, saw a Bad rating a...
-
Explore - Saving Dashboard Dates
RespondidaThe date range for the Zendesk-created dashboards in Explore are set to automatically be for the last 30 days as soon as you visit the dashboard. I cannot get my own dashboards to mimic this behavi...