Joshua Bentley

1. Comunidade
2. Zendesk Suite Q&A

Hello, all!  Our company is changing our domain and I'm trying to document all of the things I need to make sure get updated. I could use some extra brains to help me. :)  Our subdomain will not be...

• Joshua Bentley
• Criado 6 de fevereiro de 2023 22:33
• 4 seguidores
• 2 comentários
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

I have agents in two groups representing two tiers. Both teams handle tickets and calls in their respective groups. Calls and tickets for each tier are routed to their groups. Occasionally I need a...

• Joshua Bentley
• Editado 20 de dezembro de 2022 01:36
• 3 seguidores
• 2 comentários
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

I'm trying to create a trigger to update a ticket field when an org doesn’t exist in our system yet. I have tried following the instructions provided in this article, however I’m not seeing a “-” o...

• Joshua Bentley
• Criado 22 de novembro de 2022 23:36
• 3 seguidores
• 2 comentários
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)

I need to be able to report on how many tickets were created in Group A. It is irrelevant where they ended up, I only care about where they started. Thanks!

• Joshua Bentley
• Criado 10 de agosto de 2022 21:30
• 3 seguidores
• 4 comentários
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

I'm trying to do a report on # of views for our Help Center. Because we have several subsections with the same title (for example, there is a "Getting Started" subsection for each of our products) ...

• Joshua Bentley
• Criado 13 de abril de 2022 22:25
• 2 seguidores
• 2 comentários
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

One of my teams is doing client outreach for subscription renewals. I am trying to track how many tickets they are creating for the initial outreach so I can set goals on how many they should be do...

• Joshua Bentley
• Criado 22 de março de 2022 18:17
• 2 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

Currently I have a custom drop-down field called "Issue Type", but because we frequently get tickets that have to do with multiple issues, I want my staff to be able to use a multi-select field. Th...

• Joshua Bentley
• Criado 28 de janeiro de 2022 19:04
• 1 seguidor
• 1 comentário
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

I'm trying to find all articles with a specific phrase so I can get rid of it. Many of our articles were written before my time at the company and contain an annoying "This article will" phrase at ...

• Joshua Bentley
• Criado 4 de outubro de 2021 22:35
• 3 seguidores
• 3 comentários
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A

Hello, community! I've noticed when reporting on satisfaction that the data seems to be inaccurate. For example, I looked at the satisfaction report for solved tickets last week, saw a Bad rating a...

• Joshua Bentley
• Criado 7 de maio de 2021 21:02
• 4 seguidores
• 5 comentários
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

The date range for the Zendesk-created dashboards in Explore are set to automatically be for the last 30 days as soon as you visit the dashboard. I cannot get my own dashboards to mimic this behavi...

• Joshua Bentley
• Criado 19 de fevereiro de 2021 00:56
• 2 seguidores
• 2 comentários
• 0 voto