Amber Barnes
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Atividade mais recente por Amber Barnes-
Amber Barnes comentou,
Yes to ALL OF THIS.
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Amber Barnes comentou,
For the roadmap items, is there a more specific timeline? Specifically for flagging/commenting/creating.
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Amber Barnes comentou,
DEFINITELY a NEED!
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Amber Barnes comentou,
I have had issues with using the filter for tag exclusion. I built a query that I wanted to exclude tickets that had certain tags, so I added a tag filter and excluded those tags. The query however...
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Amber Barnes comentou,
Yes please help us on this Zendesk. This is an increasingly frustrating issue and is limiting our ability to scale in an effective manner for agents. The third-party app that is recommend is not a ...
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Amber Barnes comentou,
Yes I love this solution. Categories were helpful with triggers so this solution is right up to par with that.
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Amber Barnes comentou,
Will automations ever be brought up to par with triggers? The automation build page is archaic. Not being able to search for the conditions/actions is so difficult, especially when you have a lot o...
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Amber Barnes comentou,
@... - We are going to use the formula field work around to strip subdomain from website, but that means we lose the ability to have multiple domains in a field as you suggested right? Pre-integra...
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Amber Barnes comentou,
I'm having a bit of trouble with domain mapping. In Zendesk we have a number of organizations that have multiple domains associated with them. The data sync only allows for one to be mapped and wil...
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Amber Barnes criou uma publicação,
Setting requester with a macro
Não planejadaWe have a number of use cases where agents are creating tickets to the same requester quite frequently. It would be very useful for there to be an option to set requester with the macro actions. Ex...