Chandra Mullineaux
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Atividade mais recente por Chandra Mullineaux-
Chandra Mullineaux comentou,
Since we have our HC locked down, there is no registration link on the sign-in page. It's been several years since we set it up, but I believe the setting is in Admin Center under People > Configur...
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Chandra Mullineaux comentou,
Hi Jake - We are a B2B shop and we need to get approval from the customer's organization before we are able to create a user account and allow a person to submit tickets on behalf of that organizat...
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Chandra Mullineaux comentou,
We have been struggling with this for almost 10 years now. We have had to lock down our Help Center, and have customers request accounts via a form completely outside of Zendesk. I would LOVE to se...
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Chandra Mullineaux comentou,
This change has created a critical issue for us. We have been relying heavily on the ability to send article content via email to customers for several years. We use this for our product release no...
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Chandra Mullineaux comentou,
We cannot migrate to Agent Workspace until we are able to move the content box and most recent message back up to the top. 99% of our ticket volume is via email. We give our customers the option to...
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Chandra Mullineaux comentou,
Is there any way to get a notification, or trigger anything at all when a user is suspended? We would like to notify the account manager when a user is suspended so that they can update the contact...
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Chandra Mullineaux comentou,
The old Ticket to Help Center app (which the Knowledge Capture app replaced) used to allow you to copy ticket comments to an article. We were able to use this in combination with ticket fields and ...
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Chandra Mullineaux criou uma publicação,
Combine Knowledge Capture and Knowledge Base Datasets
Are there any plans to combine the Knowledge Capture and Knowledge Base Datasets? Use Case: I would like to break down our Knowledge Capture activity by product area, which we segment into differe...
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Chandra Mullineaux comentou,
Is there any update on adding this functionality? In our case, we are trying to filter out tickets with the closed_by_merge tag. This tag is there so that we can filter it out of reports, so I'm no...
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Chandra Mullineaux comentou,
We recently opened a ticket and we were told you can add a filter to exclude the tag, and it didn't work, so I'm not sure if the support team is fully informed on this functionality (or lack thereo...