Jamie Noell
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Atividade recente por Jamie Noell-
Light agents should not be in Side conversation child tickets
While a light agent cannot be set as the assignee of a ticket (understandable), a light agent can be selected in the To: field of a Side conversation child ticket. However, when the ticket is crea...
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Alphabetize custom fields on Automation config screen
Could you please alphabetize the ticket "Master fields" and requester custom fields on the screen where an automation is configured. Currently, we have to scroll through 5 "pages" of custom fields...
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Show Side Conversation child ticket for all agents
The child ticket number created from a Side Conversation only displays if the person has the permissions to open up / view the ticket. It would be helpful if the ticket number would always display,...
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Tag tickets with redacted content
ConcluídaWe like the new redaction feature in the core product. We would like to be able to flag / tag tickets where information has been redacted, so that we can both share with our managers to try to edu...
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Agent signature on Side Conversation child ticket
The original method for a Side Conversation includes the Agent Signature. However, the child ticket option for a Side Conversation (SC) does not include the Agent Signature. While the agent creat...
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Bring back chat visitor list with Agent Workspace
Our team leads need to be able to monitor live chats from a QA perspective and offer real-time feedback to newer agents. Since we migrated to Agent Workspace, we have lost that capability. The vi...
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Side Conversations - add redact option
ConcluídaWe use the Ticket Redaction app when attachments with sensitive data need to be redacted. As heavy users of Side Conversations, we need this same redaction functionality in Side Conversations. To...