Oliver Cyples
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Oliver Cyples comentou,
Thank you for adding this!
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Oliver Cyples comentou,
We use chat bots through Ultimate and having an alert come through when the group they sit in goes offline would be ideal.
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Oliver Cyples comentou,
We've also requested Sort by Subject back, would be great to see this returned for the same reason as above.
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Oliver Cyples comentou,
Hi Sean, Thanks for coming back to me, this is a key reporting metric and isn't providing accurate results. If Group A transfers to Group B's queue but then the call is abandoned this should not ...
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Oliver Cyples comentou,
+1 for this!
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Oliver Cyples criou uma publicação,
Transferred Calls Wait Time still with Originating Department
RespondidaHi When transferring a call from Group A to Group B, why does the wait time stick with Group A until Group B answer the call? This renders the live monitoring useless and also incorrectly impacts...
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Oliver Cyples comentou,
Hey, We had a similar issue a year or so back, it turned out to be our Anti-Virus and Firewall, we needed to add a list of the Zendesk IPs to the exception list and this appears to have resolved ...
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Oliver Cyples comentou,
Hey Bob C Not sure if you've worked this out now but for anyone else its under Chart Configuration>Chart click Show Variation.
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Oliver Cyples comentou,
Hey, That'd be great thank you. As a brief overview we have subject access requests and have a team who need to manually transcribe all the calls required; obviously this is very time consuming f...
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Oliver Cyples comentou,
Hi Sean Chuang just wondering if there was an update on the release for this feature please? This will be massively beneficial for us.