Ollie
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Ollie comentou,
This would be a great feature! +1
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Ollie comentou,
Hey Theres a useful article here https://support.zendesk.com/hc/en-us/articles/4988173561370-Creating-private-ticket-groups-and-granting-agents-access about private ticket groups which will leave...
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Ollie comentou,
Hey We created an article for not found that contained information and then added this to the script.js. We could then add our own content to it. It required being at the top of the script.js and ...
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Ollie comentou,
I'd recommend creating a macro just for tag consistency, if you can create them select Add Tag (Tag name). Then go to views, select Add View, in the all conditions section, select Status Category ...
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Ollie comentou,
Hey If I'm tracking tickets I add a tag to them such as (admin_view) and then I have a personal view for less than solved and the tag. Or if you're the assignee you can set a view based on either...
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Ollie criou uma publicação,
Granular Talk Permissions
RespondidaHi We'd like to allow certain talk roles to be able to update call greetings (out of hours for admins), we know this is available under the Team Lead role currently however this gives access to a...
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Ollie comentou,
Thank you for adding this!
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Ollie comentou,
We use chat bots through Ultimate and having an alert come through when the group they sit in goes offline would be ideal.
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Ollie comentou,
We've also requested Sort by Subject back, would be great to see this returned for the same reason as above.
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Ollie comentou,
Hi Sean, Thanks for coming back to me, this is a key reporting metric and isn't providing accurate results. If Group A transfers to Group B's queue but then the call is abandoned this should not ...