Eric Cheadle
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Eric Cheadle comentou,
We need this feature as well. Seems like it would be pretty simple. We get tickets that are voicemails sometimes. If a return call doesn't pick up, we will often email reply to the ticket. If the e...
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Eric Cheadle comentou,
I agree with the OP I'm not sure why, but over the last year the amount of accidental negative feedbacks is higher than the number of legitimate negative feedbacks. There is no way for us to change...
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Eric Cheadle comentou,
Ok thanks, that's a good thought, I wonder if it is #3. I will try these out thanks!
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Eric Cheadle comentou,
I have agents that use zendesk talk to call customers. Some of these customers have an automated line where the extension has to be pressed. When this happens it never works and it counts presses a...
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Eric Cheadle criou uma publicação,
Customer name in incoming chat
RespondidaHello! My company uses the chat option and we love it. One thing we would love to do is to be able to see the name of the customer in incoming chats. Right now all we see is '# new service reques...
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Eric Cheadle comentou,
Yeah I am interested in getting this process working for me, but all of the links say I do not have access. I've setup a trigger to email client when they create a ticket after hours, but would lik...