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David Nguyen

Entrou em 15 de abr. de 2021

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Última atividade em 28 de dez. de 2023

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David Nguyen comentou,

ComentárioTicket basics

Could this be made into an option in the future so we can disable it?

We often need to use special characters in communication with customers.

Exibir comentário · Publicado 16 de ago. de 2022 · David Nguyen

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David Nguyen comentou,

Comentário na comunidade Q&A - Chat, messaging, and widgets

Hi Christopher,

It seems that the widget is not hiding as expected if the user is not logged in.

Looking at the console, I believe that the culprit is that we are now using the Web SDK and not the Web Widget (Classic)

"

Method webWidget.hide does not exist.

A note from Zendesk: API methods associated with the Web Widget (Classic) are still being executed on this page. This website is now using the new Web SDK (messaging experience) which no longer supports these APIs. If you don't intend to use the Web Widget (Classic), we recommend that you remove this code from your website.  Whilst not recommended, leaving them won't cause any issues. "

Is it possible to hide the web SDK through similar code on the theme or elsewhere?

Exibir comentário · Editado 10 de mar. de 2022 · David Nguyen

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David Nguyen criou uma publicação,

Publicação Q&A - Chat, messaging, and widgets

What would need to be done to only show the web widget/answer bot to only signed in users on the ZenDesk help center?

I believe the following should work, but it doesn't appear to be:

{{#if signed_in}}

{{else}}

{{/if}}

Publicado 23 de fev. de 2022 · David Nguyen

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David Nguyen comentou,

ComentárioHow to manage the help center

Would it be possible for the web widget be available to all users for answer bot, but chat not be an option for either visitors (non-signed in users) or organizations with a specific tag (such as VIP/Non-VIP/Trial/Premium/etc.) ?

Exibir comentário · Publicado 11 de out. de 2021 · David Nguyen

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David Nguyen criou uma publicação,

Publicação Q&A - Chat, messaging, and widgets

I have been wanting to hide the chat/widget from users that are not logged in to the Help Center and have it appear when they are logged in.

I understand that the https://developer.zendesk.com/embeddables/docs/widget/api#ze.hide documents on what to use, but I am not familiar enough with javascript to know where to put it. Any pointers?

Publicado 12 de fev. de 2021 · David Nguyen

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