Carter Glascock
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Carter Glascock comentou,
Our use case would be different, but I agree that a re-thinking of permissions/access to Organizations and End Users needs to be done for various agents and groups; we, too, have a bottleneck aroun...
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Carter Glascock criou uma publicação,
CC'ed contacts causes end users being created
While I consulted with Support via chat recently and was asked to create a post here, I do see that my issue has been brought up before: https://support.zendesk.com/hc/en-us/community/posts/360037...
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Carter Glascock comentou,
Upvoting this; our email signature platform misses out on this feature. Given that Zendesk does not support HTML formatting for all outbound correspondence, restricts how our email communication is...
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Carter Glascock criou uma publicação,
Signature formatting and Side Conversations
While it looks like we can use Markdown to format signatures in our users' profiles for outbound ticket communication, if the signature is injected into a Side Conversations using Markdown formatti...