Puneet Misra
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Atividade recente por Puneet Misra-
I am looking for tickets with a specific keyword only, I am not interested in tickets that do not have it, what do I need to modify in the standard calculated attribute formula in this article to a...
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Hi Zendesk, Any updates on this?
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Zendesk It does not seem like there is any priority to fix this issue. Can you consider allowing admins or end-users to remove ratings? Good and Bad? This can help us use some of the workarounds. O...
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Violeta Micu Caroline Kello Jenny Gillett Hi All, I am following up on this thread. Is this still a top priority on your product roadmap? If not, is there any updates or workarounds you can share w...
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@... Thank you! Do you know if it is possible to modify a template or trigger of some sort to customize the messaging a follower/CC would receive?
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Is there a trigger that controls when the follower notifications will be sent? I have a case where we need certain internal comments to NOT send a notification to the follower. Looking to apply som...
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Stephen Belleau Can you elaborate on the steps? I am using the tables visualization type and I do not see tables under Chart Configuration and the steps in the Working with tables. do not have the ...
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Hi, How can I hide the tickets column from a COUNT(Tickets) Metric? I am not using columns on my report but there is a column for tickets that is populated with 1 representing every ticket ID. I am...
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@... Thank you, this is a suitable workaround, although not ideal as compared to the previous Agent Workspace.
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In the previous UI there was a field right on top "To:" titled "From:" and this would display the email address in the same format as "To:". Having the "From:" field visible on tickets will be very...