WRO Jacuk-Zurak, Marta
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Atividade mais recente por WRO Jacuk-Zurak, Marta-
WRO Jacuk-Zurak, Marta criou uma publicação,
Ticket Form restriction for the apps
Hello, We have come into an issue where apps installed in Zendesk are used in the ticket where shouldn't. As there is a possibility to restrict this to groups or roles (so user-based) we need to re...
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WRO Jacuk-Zurak, Marta comentou,
Hello, Is there a plan to add the Form restriction setting for the apps? We have a case where the app should be used only in the specific forms and not in the other forms. Thank you
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WRO Jacuk-Zurak, Marta comentou,
Hello, +1 for this idea. We got situations where the value in a custom drop-down changed, and we would like to assign the value back or notify people or webhooks. This feature "changed to"/"changed...
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WRO Jacuk-Zurak, Marta criou uma publicação,
Placeholders for Side Conversation messages
Hello, The agents have recently asked me to add text of the message coming via Side Conversation.Right now, we have only a trigger that is notifying agents about new message in Side Conversation in...
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WRO Jacuk-Zurak, Marta criou uma publicação,
Excel file is corrupted when there is no data in the report
Hi, I have noticed that when a Dashboard is sent or downloaded, where there is no data available at the moment (no tickets met the query conditions/requirements), the file cannot be open and Excel ...
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WRO Jacuk-Zurak, Marta comentou,
Hi, I totally agree with this feedback. We have multiple dashboards that are delivered to the finance team. Some dashboards are automatically processed by scripts for further work. In this case, if...
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WRO Jacuk-Zurak, Marta comentou,
Hello @... Thank you very much for your comment. i checked my settings and I have it Transcript Visibility set to Public. What I am asking is, if an agent sent manually a transcript (Action in chat...
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WRO Jacuk-Zurak, Marta comentou,
Hello, Where I can check to which email address the transcript was sent? I can see in Chat product in the chat history -> transcript that "Agent has requested an email transcript." but there is no ...
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WRO Jacuk-Zurak, Marta criou uma publicação,
List of Views where ticket is visible
Hi, I am implementing new processes in Zendesk for different tickets. It is sometimes a quite challenging task, where a lot of integrations are included. Once it is implemented there, we are making...
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WRO Jacuk-Zurak, Marta criou uma publicação,
Deleting queries used in a Dashboard
Hi, I am facing an issue where I want to remove many of the queries that are used in a specific Dashboard. These queries are copies - it was done when the whole Dashboard was cloned, including the ...