WRO Jacuk-Zurak, Marta
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Atividade mais recente por WRO Jacuk-Zurak, Marta-
WRO Jacuk-Zurak, Marta comentou,
Hello, +1 for this idea. We got situations where the value in a custom drop-down changed, and we would like to assign the value back or notify people or webhooks. This feature "changed to"/"changed...
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WRO Jacuk-Zurak, Marta criou uma publicação,
Placeholders for Side Conversation messages
Hello, The agents have recently asked me to add text of the message coming via Side Conversation.Right now, we have only a trigger that is notifying agents about new message in Side Conversation in...
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WRO Jacuk-Zurak, Marta criou uma publicação,
Excel file is corrupted when there is no data in the report
Hi, I have noticed that when a Dashboard is sent or downloaded, where there is no data available at the moment (no tickets met the query conditions/requirements), the file cannot be open and Excel ...
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WRO Jacuk-Zurak, Marta comentou,
Hi, I totally agree with this feedback. We have multiple dashboards that are delivered to the finance team. Some dashboards are automatically processed by scripts for further work. In this case, if...
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WRO Jacuk-Zurak, Marta comentou,
Hello @... Thank you very much for your comment. i checked my settings and I have it Transcript Visibility set to Public. What I am asking is, if an agent sent manually a transcript (Action in chat...
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WRO Jacuk-Zurak, Marta comentou,
Hello, Where I can check to which email address the transcript was sent? I can see in Chat product in the chat history -> transcript that "Agent has requested an email transcript." but there is no ...
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WRO Jacuk-Zurak, Marta criou uma publicação,
List of Views where ticket is visible
Hi, I am implementing new processes in Zendesk for different tickets. It is sometimes a quite challenging task, where a lot of integrations are included. Once it is implemented there, we are making...
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WRO Jacuk-Zurak, Marta criou uma publicação,
Deleting queries used in a Dashboard
Hi, I am facing an issue where I want to remove many of the queries that are used in a specific Dashboard. These queries are copies - it was done when the whole Dashboard was cloned, including the ...
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WRO Jacuk-Zurak, Marta comentou,
Hello, It would be great to have the ability to clear Date custom fields via Triggers. We have such date set automatically when some conditions are met - it is called a Payment date. Sometimes the ...
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WRO Jacuk-Zurak, Marta comentou,
Hello, We have same problem, the restriction on attachments added by End Users is available on Chat. But when a Customer get into Help Center -> My Activities portal he can upload any type of attac...