Igor Czajkowski
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Igor Czajkowski comentou,
I have the same problem unfortunately. It doesn't help us to analyze chat scripts ;-(
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Igor Czajkowski comentou,
There is something still unclear in dropped chats metric. At the mentioned "Metrics..." article is said that dropped chats are "accepted by or assigned to the agent where the visitor responds to an...
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Igor Czajkowski criou uma publicação,
Group email adding to side conversation
Scenario: The agent every day is adding a side conversation to many tickets to many people in the same message. Currently, there is no way of adding multiple emails or a group of people to the same...