Andrey Bobrovskiy
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Andrey Bobrovskiy comentou,
Nicole Saunders Thanks! I managed to access the chat from Support after first trying to open it in Guide, and already have an agent helping me with my question.
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Andrey Bobrovskiy criou uma publicação,
Incorrect "get help" and "give feedback" links
I noticed that clicking "get help" in Guide directs me to send an email to serviceincident@zendesk.com instead of opening a chat window as stated here. Similarly, clicking "give feedback" takes me ...
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Andrey Bobrovskiy comentou,
Hi Dave, Thanks for the reply. We actually already follow this process today. I looked up one particular agent whose account has been recently downgraded and then suspended, and I do still see thei...
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Andrey Bobrovskiy criou uma publicação,
Filtering by "Unknown user"
After an agent gets deactivated, all articles they authored or own list them as "Unknown user" in the article settings. Since those articles can no longer be filtered by Author or Owner at that poi...
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Andrey Bobrovskiy criou uma publicação,
Feature Request: Order Article Attachments
Hi, it would be helpful if we had the option to order article attachments the same way we can order subsections and articles when creating new sections (alphabetically, by creation date, or manuall...
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Andrey Bobrovskiy comentou,
Also very interested in this feature! +1 to having an option to publish updates with or without notifying the followers.