Pesquisas recentes
Sem pesquisas recentes

Shona
Entrou em 15 de abr. de 2021
·
Última atividade em 13 de fev. de 2025
Seguindo
0
Seguidores
0
Atividade total
120
Votos
32
Assinaturas
45
VISÃO GERAL DA ATIVIDADE
MEDALHAS
ARTIGOS
PUBLICAÇÕES
COMENTÁRIOS NA COMUNIDADE
COMENTÁRIOS EM ARTIGOS
VISÃO GERAL DA ATIVIDADE
Atividade mais recente por Shona
Shona comentou,
Hi, we have some End-Users that belong to two organizations, let's say OrgA and OrgB. We are wonting to remove one of them. Our problem is that for some customers the organization we want to remove is not the default organisation and so I cannot find it when pulling an Explore report.
Is there a way I can pull data that shows me everyone that has 2 organizations and what they are?
Exibir comentário · Publicado 05 de fev. de 2025 · Shona
0
Seguidores
0
Votos
0
Comentários
Shona comentou,
The above instructions talk about how to hide the Organization Field for Agents and Admins. Can I ask how do you hide it from End Users?
All the forms I have on our Help Centre for customers to access have the Organization Field showing, even though I did not add it.
Why is it there and how do I hide it?
Exibir comentário · Publicado 18 de dez. de 2024 · Shona
0
Seguidores
0
Votos
0
Comentários
Shona criou uma publicação,
Overview:
Referencing a recent update to Brands - Announcing Department Spaces – Zendesk help. We have two departments/brands in our instance, which helps us manage forms and our two separate Help Centers. But our Agents can work across both departments/brands. Hence every Agent is linked to both Brands/Departments.
Issue:
Since this update we have now noticed when an Agent wants to reset their password, they are being asked to select a Brand/Department. This change to Brands/Departments has now created confusion. And is now creating a security problem as our Agents are not updating their password as often as we require them to.

The problem that requires solving:
It is unclear how our Agents are to reset their passwords. Which Brand do they select? Why would the Brand have anything to do with their passwords?
Ideal solution:
The Brand/Department that an Agent is linked to has no impact on their ability to update their passwords.
Editado 27 de nov. de 2024 · Shona
0
Seguidores
1
Votos
1
Comentário
Shona comentou,
James Peterson - Eastern Logic . I think that ‘source’ button is new. I swear it was not there the other day when I looked but it is there now!! But you are correct this has answered my question, and I can do what I am needing to now.
Thanks
Exibir comentário · Publicado 23 de out. de 2024 · Shona
0
Seguidores
0
Votos
0
Comentários
Shona comentou,
We have a trigger that sends out a Side Conversation Email, notifying a third party that one of their customers has reached out to us. We do it here and not in a macro as we want it to go out straight away, we don't want to wait for an agent to open the ticket and send it manually.
When creating a Side Conversation Email from a trigger there is no HTML formatting options. It makes the email look terrible.
Is there a way around this? Or is this something Zendesk are looking to address?
Exibir comentário · Publicado 22 de out. de 2024 · Shona
0
Seguidores
0
Votos
0
Comentários
Shona comentou,
Are there any work arounds in the meantime?
Exibir comentário · Publicado 28 de mai. de 2024 · Shona
0
Seguidores
0
Votos
0
Comentários
Shona criou uma publicação,
I was wondering if anyone else has the need to add a URL link into a field title or description.
For example, an end-user facing field on a form might be asking the customer - “have they reviewed the XXX document before completing the form?”
To be able to reference/link the document for them to access would be really helpful.
Publicado 23 de abr. de 2024 · Shona
0
Seguidores
1
Votos
1
Comentário
Shona criou uma publicação,
It is great to see you have enabled Slack workspace to be connected to multiple Zendesk accounts Announcing multi-instance support for the Slack integration – Zendesk help.
This is a great addition. However, my company uses Microsoft Teams, and we have 5 separate instances. I am sure there are Microsoft users out there like me that would love the same functionality.
Any chance you can enable the same for us?
Publicado 26 de mar. de 2024 · Shona
2
Seguidores
5
Votos
4
Comentários
Shona comentou,
Sorry not sure where to ask this question.
I just saw your announcement for Slack integration with multiple Zendesk domains.
I love this! But we don't use Slack, we use Microsoft Teams. Are there any thoughts about doing the same but with Microsoft Teams?
Exibir comentário · Publicado 25 de mar. de 2024 · Shona
0
Seguidores
0
Votos
0
Comentários
Shona comentou,
Any thoughts about including attachments into the functionality?
My organization deals with a lot of sensitive attachments, these are currently manually redacted every time. To be able to automate this would be a massive time saver for us.
Exibir comentário · Publicado 27 de fev. de 2024 · Shona
0
Seguidores
9
Votos
0
Comentários