
Shona
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Shona comentou,
I have a Trigger that will reopen a ticket when the Side Conversation is replied to. Question: Will this trigger reopen the ticket if it's solved or closed as well?
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Shona comentou,
Any updates. We collect sensitive information, and can not leave the process of redacting attachments to be a manual process and have the chance that something is missed. Having this automaticall...
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Shona comentou,
I can't find the SSO Bypass field. This is what my screen shows.
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Shona comentou,
Alex Coburn Davis (he/him) I posted a similar question a while ago. Might be related a bit to what you are also trying to do. Customization of the context panel – Zendesk help
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Shona comentou,
We have Talk enabled and Agent Workspace is on. In the comments panel where you select public reply/internal note comment. We do not have the 'call' option available. All we have is the call pane...
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Shona comentou,
Any comment on this from a Zendesk Rep??? There seems to be a bit of engagement on this topic. And I am also interested
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Shona comentou,
As per pervious comments, I am one of those Admin people that is not great with coding. I spend weeks trying to work out what I need to do and where to put the coding. All while hoping, I don't b...
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Shona comentou,
Thanks Rohan. I am looking for something in between Team Lead and Agent Things I would like them to do: Be able to listen/barg on calls. See dashboards that show current call volume. Things I don...
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Shona comentou,
Agree more Macro functionality for Side Conversations would be great. At the moment our Side Conversation Macros are always a two-part process. First macro creates the Side Conversation. Then the...
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Shona criou uma publicação,
Custom permission levels in Talk
RespondidaI would love the capacity to make a custom role in Talk. I have some Agents that are highly skilled and able to support/train other Agents, but I don't want them having Admin access. Therefore, a n...