Shona

1. Agent guide
2. Ticket automation and collaboration
3. Viewing and replying to side conversations

I have a Trigger that will reopen a ticket when the Side Conversation is replied to. Question: Will this trigger reopen the ticket if it's solved or closed as well?

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• Shona
• Criado 24 de novembro de 2023 05:27
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. New Feature - Auto Delete Attachments / Tickets / Chats

Any updates.  We collect sensitive information, and can not leave the process of redacting attachments to be a manual process and have the chance that something is missed.  Having this automaticall...

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• Shona
• Criado 21 de novembro de 2023 05:33
• 0 voto

1. Account
2. ...
3. Single sign-on
4. Accessing your Zendesk account when your SSO service is down

I can't find the SSO Bypass field. This is what my screen shows.

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• Shona
• Criado 3 de agosto de 2023 04:48
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. How to define what information is shown on the customer context side bar on a ticket?

Alex Coburn Davis (he/him)  I posted a similar question a while ago.  Might be related a bit to what you are also trying to do. Customization of the context panel – Zendesk help

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• Shona
• Criado 4 de julho de 2023 04:37
• 0 voto

1. Agent guide
2. Additional ticket channels
3. Receiving and placing calls in the Zendesk Agent Workspace

We have Talk enabled and Agent Workspace is on. In the comments panel where you select public reply/internal note comment.  We do not have the 'call' option available.  All we have is the call pane...

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• Shona
• Criado 7 de junho de 2023 05:37
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Enabling use of Light Agents in Triggers

Any comment on this from a Zendesk Rep??? There seems to be a bit of engagement on this topic. And I am also interested

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• Shona
• Criado 23 de maio de 2023 00:27
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Feature Request: Automatically Adding Colored Notes in Articles Based on Article Keyword

As per pervious comments, I am one of those Admin people that is not great with coding.  I spend weeks trying to work out what I need to do and where to put the coding.  All while hoping, I don't b...

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• Shona
• Criado 21 de março de 2023 05:06
• 0 voto

1. Comunidade
2. Feedback - Voice (Talk)
3. Custom permission levels in Talk

Thanks Rohan. I am looking for something in between Team Lead and Agent Things I would like them to do: Be able to listen/barg on calls. See dashboards that show current call volume. Things I don...

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• Shona
• Criado 1 de março de 2023 22:27
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. When raising a child ticket auto-populate the same requester as the parent ticket

Agree more Macro functionality for Side Conversations would be great. At the moment our Side Conversation Macros are always a two-part process.  First macro creates the Side Conversation.  Then the...

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• Shona
• Criado 23 de fevereiro de 2023 22:23
• 0 voto