Eski Admin Hesabı
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Atividade mais recente por Eski Admin Hesabı-
Eski Admin Hesabı criou uma publicação,
Creating Subgroups to Manage Departments
Hello, We have different departments and have different teams in all of them. We need sub groups for each department (Group) in order to manage Chat and Ticketing system. The main purpose is; restr...
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Eski Admin Hesabı comentou,
Why don't we have sub groups which will help us manage to restrict agents to see other groups' tickets? Is there a way to do this?
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Eski Admin Hesabı comentou,
+1 definitely needed. Please add this feature asap.
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Eski Admin Hesabı comentou,
We have a social media group dealing with social media messages. We want to route Instagram DM to these groups, but we couldnt find any documentation except then Chat Module Routing. We dont want t...
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Eski Admin Hesabı criou uma publicação,
Preventing Admin Role Staff To Grant Other Staff As Admin
We need to prevent admins to give other staff admin roles due to our security issues. Creating custom roles are not suitable because custom roles doesnt have capabilities of and admin. The need is...
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Eski Admin Hesabı criou uma publicação,
Restricting Data Shared On API
APı's are used for sharing data with other applications and 3rd parties. Projects worldwide are genarally depends on outsourcing some services. In Zendesk, whenever you authenticate another applica...
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Eski Admin Hesabı criou uma publicação,
Creating Token For Specific API-Chat API-Conversation API
RespondidaHello, Tokens are created on Zendesk accountwide which creates Cyber security issues whenever we want to integrate any application or any other institution. This situation abondon us to make new pr...
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Eski Admin Hesabı comentou,
Hey, Is there a way; 1- to limit agents not to download the attachments without redaction or deleting? Security issues are very strict nowadays because of GDPR in every country. 2-to limit agents w...
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Eski Admin Hesabı comentou,
Any Update about Round Robin issue?
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Eski Admin Hesabı criou uma publicação,
Custom Field Date - Stamping Today's Date On user Field
I would like to stamp Today's date on custom created User Field in order to see when the form was created or a ticket field is updated. Is there a way for us to choose @today, @yesterday, @tomorr...