Eski Admin Hesabı

1. People
2. ...
3. Team members and groups
4. Creating groups

Why don't we have sub groups which will help us manage to restrict agents to see other groups' tickets? Is there a way to do this?  

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• Eski Admin Hesabı
• Criado 12 de agosto de 2021 10:06
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Restricting tickets visibility to Brand

+1 definitely needed. Please add this feature asap.

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• Eski Admin Hesabı
• Criado 9 de agosto de 2021 09:17
• 0 voto

1. Messaging
2. ...
3. Third party and social messaging channels
4. Adding and configuring Instagram Direct

We have a social media group dealing with social media messages. We want to route Instagram DM to these groups, but we couldnt find any documentation except then Chat Module Routing. We dont want t...

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• Eski Admin Hesabı
• Criado 8 de julho de 2021 15:23
• 0 voto

1. Agent guide
2. Ticket basics
3. Redacting ticket content

Hey, Is there a way; 1- to limit agents not to download the attachments without redaction or deleting? Security issues are very strict nowadays because of GDPR in every country. 2-to limit agents w...

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• Eski Admin Hesabı
• Criado 3 de junho de 2021 09:04
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Round Robin assignment

Any Update about Round Robin issue?

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• Eski Admin Hesabı
• Criado 26 de março de 2021 13:57
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Formatting Descriptions on Ticket Forms

+1 We would like to add GDPR Checkbox and share a link for endusers in order to create tickets by forms. So using "html" would be a great option on description of ticket field.

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• Eski Admin Hesabı
• Criado 19 de janeiro de 2021 09:11
• 0 voto