Jordan Kerr
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Atividade mais recente por Jordan Kerr-
Jordan Kerr criou uma publicação,
Make ticket title always visible
My agents constantly ask me about configuring Acrolinx so the ticket title is always visible, no matter how far down they've scrolled into the ticket. This is not currently possible. The ticket tit...
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Jordan Kerr criou uma publicação,
Support should include a bell icon that provides a quick overview of unread @mentions
Currently it feels like the @mention feature could do with some additional development. While I like the idea behind the feature, it's a little limiting to only receive real-time notifications in S...
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Jordan Kerr criou uma publicação,
Light Agents should be able to use @mention when followers are configured
I'm trying to use the software within the designed limitations of the feature set. I completely understand that Light Agents can't add users on CC since they aren't able to make public comments. Bu...
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Jordan Kerr criou uma publicação,
Time Tracking App Configuration
We use your Time Tracking App and it's great. Recently I set the app to provide a "simplified time submission", but the app starts counting at zero - which doesn't make much sense. As anything unde...
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Jordan Kerr comentou,
I would guess what @Lachlan Robbins said above is most likely the case - Zendesk wouldn't want to do this as it would compromise their licensing model. At the moment we all know a 'Light Agent' can...
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Jordan Kerr comentou,
Would also like to see this and be able to CC external users.