Jordan Kerr

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

I would guess what @Lachlan Robbins said above is most likely the case - Zendesk wouldn't want to do this as it would compromise their licensing model. At the moment we all know a 'Light Agent' can...

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• Jordan Kerr
• Criado 23 de junho de 2017 00:16
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Would also like to see this and be able to CC external users.

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• Jordan Kerr
• Criado 28 de abril de 2017 01:45
• 2 votos