Dan Sowden
-
Atividade total27
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por0 usuário
-
Votos12
-
Assinaturas9
Visão geral da atividade
Atividade mais recente por Dan Sowden-
Dan Sowden comentou,
There appears to be a limitation for this field type which I've not seen for any other ticket fields:I'm not able to find any documentation explaining this limitation, bit this is a total of 5 such...
-
Dan Sowden comentou,
Hi, I'm really excited about using this new functionality, but I have some observations about the two biggest challenges I foresee in us adopting this: Firstly, for user objects we have a drop-down...
-
Dan Sowden criou uma publicação,
Tip: Using Agent Signatures to include gender pronouns
It is becoming increasingly common to see pronouns in social media bios and in email signatures. There are many great reasons for including pronouns, which are best explained in one of the many art...
-
Dan Sowden criou uma publicação,
Tip: How to add a warning on emails that contain internal notes
It's handy to collaborate or refer tickets to other teams by assigning tickets over or using the @mention feature, however some workflows may require the entire ticket history to be included in an ...
-
Dan Sowden comentou,
+1 for this We've implemented a flavour of the 'bump bump solve' process that will send an email to the requester on a date driven by a date ticket field, but there's no way of clearing the date wh...
-
Dan Sowden comentou,
+1. The level of control around editing, deleting tickets, adding tags etc. should be available for users and organisations too - it's far too easy and destructive for agents to delete users instea...