Dan Sowden
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Tip: Using Agent Signatures to include gender pronouns
It is becoming increasingly common to see pronouns in social media bios and in email signatures. There are many great reasons for including pronouns, which are best explained in one of the many art...
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Tip: How to add a warning on emails that contain internal notes
It's handy to collaborate or refer tickets to other teams by assigning tickets over or using the @mention feature, however some workflows may require the entire ticket history to be included in an ...