Taylor Wilson

1. Comunidade
2. Feedback - Ticketing System (Support)
3. New Multi-Select Field and Conditional Fields App

+1 for conditions for multi-select fields According to the Product Manager, this was supposed to be included with the rollout of conditions? What happened? And is it being worked on currently?

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• Taylor Wilson
• Criado 25 de fevereiro de 2021 22:29
• 0 voto

1. Apps and integrations
2. ...
3. More integrations
4. Setting up the Zendesk Support for HubSpot integration

It seems this only pushes tickets when the submitter is a contact in Hubspot. Would be great if this integration would recognize the "Requester" and push to that contact's timeline.

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• Taylor Wilson
• Criado 11 de fevereiro de 2021 17:14
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. first reply time - first answer is not a public comment but a call

+1 - !00% agree with this suggestion and we could really use this functionality!

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• Taylor Wilson
• Criado 3 de dezembro de 2020 10:13
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Business Hours: Half-Day Holidays & Holiday Repetition

+1 on the holiday scheduling by hours/half-day

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• Taylor Wilson
• Criado 25 de novembro de 2020 19:10
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. SLA full resolution time and impending breach color change.

+1 for the ability to add yellow as a sla time color and the ability to configure when the color change happens.

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• Taylor Wilson
• Criado 21 de agosto de 2020 22:24
• 0 voto